pak998 Privacy Policy — How We Handle and Protect Your Personal Data

iIntroduction

This Privacy Policy explains how pak998 ("we", "us", "pak998") collects, uses, stores and protects the personal information of players and visitors who use the pak998 platform at pak998.onl and through the pak998 mobile application.

We take your privacy seriously. Running an online gaming platform means handling sensitive personal and financial data on behalf of real people, and that responsibility is not taken lightly. This policy is written to be clear — not buried in legal language — so every player in Pakistan can understand exactly what happens with their information when they use pak998.

By registering an account on pak998 or by continuing to use the platform, you agree to the data practices described in this policy. If you have questions or concerns about anything in this document, our support team is available 24/7 via live chat.

1Data We Collect

pak998 collects personal data in two ways — information you provide directly and information collected automatically as you use the platform. Here is a breakdown of what is collected and when:

Information you provide:

• Registration data: Your full name, date of birth, email address, phone number and the login credentials you create when registering your pak998 account.
• Identity verification: Where verification is required — typically for large withdrawals or account security checks — we may request a copy of your CNIC or other government-issued identification.
• Payment information: Details associated with your chosen payment method, such as your JazzCash or Easypaisa registered phone number, bank account details for Raast or IBFT transfers, or card details for debit/credit card deposits. Full card numbers are processed by our payment providers and are not stored on pak998 servers.
• Support communications: Messages, chat logs and other information you provide when contacting our customer support team.

Information collected automatically:

• Device and browser data: IP address, browser type, device model, operating system and mobile network information.
• Usage data: Pages visited, games played, bets placed, session duration, login times and in-platform navigation patterns.
• Cookies and tracking data: As described in the Cookies section below.

2How We Use Your Data

The data collected by pak998 is used for the following purposes:

• Account management: Creating and maintaining your pak998 account, verifying your identity when required and securing your login.
• Transaction processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards — accurately and securely.
• Platform personalisation: Customising your experience on pak998, such as showing your preferred sports (cricket, PSL, T20) prominently and remembering your game preferences.
• Fraud prevention and security: Monitoring account activity for unusual patterns that may indicate fraud, account sharing or other violations of our Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes and providing assistance across live chat and written support channels.
• Marketing communications: Sending you information about promotions, bonuses and new features — only where you have given your consent to receive such communications. You can opt out at any time by contacting support.
• Legal and compliance: Meeting any obligations under applicable law, including anti-money laundering checks and record-keeping requirements.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the platform, identify technical issues and develop new features.

3Sharing & Third Parties

pak998 does not sell your personal data. We do share limited information with trusted third parties where this is strictly necessary to provide the platform services:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the payment details required to process your specific transaction. They operate under their own privacy and security standards.
• Identity verification providers: Where ID verification is required, a specialist verification service may process your CNIC or passport details to confirm your identity. These providers are contractually bound to use your data only for this purpose.
• Game software providers: Some casino games on pak998 are provided by third-party software developers. These providers may collect aggregated gameplay data for technical and compliance purposes, but do not receive your personal identity or payment data.
• Technology and infrastructure providers: Hosting, cloud and security service providers who support the pak998 platform technically. All are subject to confidentiality agreements.
• Legal and regulatory bodies: If required by applicable law or in response to a legitimate legal process, pak998 may disclose data to authorised authorities.

We do not share your data with social media platforms, advertising networks or marketing aggregators without your explicit consent.

4Security

pak998 applies industry-standard security measures to protect your personal and financial data. These include:

• TLS encryption: All data transmitted between your device and pak998 servers is encrypted using Transport Layer Security (TLS). This applies to login, deposits, withdrawals and all platform navigation.
• Encrypted data storage: Sensitive data fields — including payment information and identity details — are encrypted at rest on pak998 servers.
• Access controls: Internal access to player data is restricted to pak998 staff and systems that require it to perform their specific function. No single person has unrestricted access to all player data.
• Fraud monitoring: Automated systems monitor transactions and login patterns for activity inconsistent with normal use, flagging suspicious cases for review.
• Account security tools: Secure password requirements and the option to enable two-factor authentication on your pak998 account.

No online platform can guarantee absolute security. If you become aware of any suspicious activity on your account, contact pak998 support immediately via live chat so the account can be secured without delay.

5Cookies

pak998 uses cookies and similar tracking technologies on the website and in the mobile app. Cookies are small data files stored on your device that help the platform function and improve your experience.

Types of cookies used on pak998:

• Essential cookies: Required for the platform to function — maintaining your logged-in session, remembering your language and currency preferences (PKR), and ensuring secure page loads. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Anonymised data on how players navigate pak998 — which pages are visited most, where players spend time and where technical issues occur. This helps improve the platform over time.
• Functionality cookies: Remember your preferences such as your preferred sports section (for example, cricket and PSL markets), game categories or bingo room choices.
• Marketing cookies: Used to show relevant promotions within pak998. These are only active where you have consented to marketing communications.

You can manage cookie preferences through your browser settings. Disabling all cookies may affect the functionality of certain parts of the pak998 platform. The pak998 mobile app manages cookies according to your device's privacy settings.

6Data Retention

pak998 retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil legal, financial and compliance obligations.

• Account data: Retained for the duration of your account and for a period following account closure to meet legal record-keeping requirements.
• Transaction records: Financial transaction records — deposits, withdrawals and gaming activity — are retained for the period required under applicable financial regulations.
• Support communications: Chat logs and support tickets are retained for a reasonable period to assist with any follow-up queries or disputes.
• Marketing data: Where you have consented to marketing, your contact preferences are retained until you withdraw consent. Opt-out requests are processed promptly.

When your data is no longer required, it is securely deleted or anonymised. You may also request early deletion of your data by contacting the pak998 support team, subject to any legal retention obligations that apply.

7Your Rights

As a pak998 player, you have the following rights over your personal data. To exercise any of these, contact our support team via live chat:

8Minors & Age Policy

pak998 is strictly an adults-only platform. Players must be 18 years of age or older to register and use the platform. We do not knowingly collect personal data from anyone under 18.

If we become aware that a person under the age of 18 has registered an account or provided personal information, we will:

• Immediately suspend the account.
• Refund any real-money balance to the originating payment method after verification.
• Delete the personal data collected in connection with that account.

Account holders are responsible for ensuring that their pak998 login credentials are not accessible to minors in their household. If you believe a minor has accessed a pak998 account, contact support immediately.

9Policy Changes

pak998 may update this Privacy Policy from time to time to reflect changes in the platform, new payment features, updated security practices or evolving data handling standards.

When material changes are made, registered players will be notified through an in-platform notification or via the contact details on their account. The updated policy will always display the date of the most recent revision at the top of this page.

Continuing to use pak998 after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any change, you should stop using the platform and contact support to request account closure and data deletion.

10Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights or have a concern about how pak998 handles your personal information, please get in touch with our support team.

The fastest way to reach us is through the live chat feature on pak998 — available 24/7. For written queries that are not time-sensitive, you can also reach us at the support email address shown in the footer of this page.

We take privacy concerns seriously and aim to respond to all data-related queries within 5 business days. For data deletion requests or formal complaints, our team will acknowledge receipt within 2 business days and provide a full response within 30 days.